Products that are preorders can either be paid in full or with a partial deposit. For partial deposits you will be charged the deposit amount shown, when the item(s) are available and the order is ready to be shipped we will contact by email with an invoice that will allow you to pay the remaining amount - we allow up to 14 days to pay the remaining balance of a preorder unless agreed otherwise by Hobby Figures. Preorders that are paid fully will be shipped immediately after the item(s) on the order arrive to us.
Orders that have preorders with different release dates or with items that are currently in stock will be shipped separately as and when they are available.
Please contact us within 14 days of your order if you would like to cancel a preorder for a full refund. As preorders are a special request item we cannot accept cancellations after 14 days or returns on these items unless the item is damaged or the wrong product is received, in the case where a deposit has been paid if the customer refuses to pay the remaining balance when the product(s) on the order arrive and are ready to be shipped then the customer will forfeit the deposit paid and product(s) on the order. By preordering an item you accept that the item cannot be returned unless agreed by us, please contact us at firstname.lastname@example.org if a defective or incorrect item is sent.
All refunds will be subject to a processing fee charge of 3.5% which is non-refundable from our payment processor.